How to respond to negative feedback about your business or products


In this article, we’ll talk about how to deal with negative feedback.

Negative feedback can come in many different forms. It can come from a customer, a friend, a colleague, a family member, or even a stranger. It could be something as simple as a bad review on a review site, or it could be a comment on a social media post. It doesn’t matter where it comes from, the only thing that matters is how you deal with it.

This article will cover the following topics:

1. What is negative feedback?

2. How to deal when you get negative feedback

3. What to do when you don’t get positive feedback

4. What not to do

What is Negative Feedback?

When we talk about negative feedback, we’re talking about feedback that is negative in nature. This could be anything from a negative review, to a negative comment, to even a negative response to a question you’ve asked on social media.

How to Deal When You Get Negative Feedback

The first thing you need to do is to acknowledge that you’ve received the feedback. This is the most important thing you can do. If you ignore the feedback, you won’t be able to learn anything from it, and you’ll just end up making the same mistakes over and over again.

What to Do When You Don’t Get Positive Feedback

The second thing you should do is take a step back and think about why you didn’t get the positive feedback in the first place. Was it because you did something wrong? Or was it because the person who gave you the feedback didn’t know what they were talking about?

If it’s the former, then you should try to figure out what you did wrong, and how you can fix it in the future. If it’s because the other person didn’t understand what you were trying to do, then it’s up to you to explain it to them. If they still don’t understand, it’s time to move on to the next person.

What Not to Do

There are a few things that you shouldn’t do when it comes to dealing with feedback. These are the things that will make you look bad, and make it harder for you to learn from the feedback that you do get.

1. Ignore the feedback

This is probably the most common thing that people do when they get negative or positive feedback. They either ignore it, or they try to argue with the person that gave them the feedback in an attempt to change their mind. The problem with this is that it doesn’t work, and it makes you look like a bad person. You can’t change someone’s mind by arguing with them, you can only change your own mind, and that’s what you should be focusing on. If the person doesn’t want to hear what you have to say, then that’s their problem, not yours. You shouldn’t waste your time trying to convince them that they’re wrong, because they’re not going to listen to you. Instead, you should focus on what you’re going to do to make sure that you never make the same mistake again.

2. Try to change the person’s mind

If you try to convince someone that what they’re saying is wrong, you’re probably going to end up looking like a fool. You should never try to change someone else’s mind, because it’s not your place to do so. It’s their job to convince you, not the other way around. If someone is telling you that you’re doing something wrong, then they’re probably right, so you should listen to what they have to tell you. If what they say makes sense to you, then great, but if not, then don’t worry about it. You don’t have to agree with someone just because they have a different opinion than you do. The only person that you should worry about changing their mind is yourself, and the only way to do that is by listening to the feedback you get, and learning from it.

3. Get defensive

You should never get defensive when someone gives you feedback, because that’s the quickest way to make yourself look bad. When you get defensive, you make it look like you’re trying to prove that what the person is saying isn’t true. You’re not, so don’t try to prove them wrong, just listen to them, and learn from their feedback. If their feedback makes sense, then learn from it and try to apply it to your business. If not, don’t waste any more of your time on it, because you’re only going to look bad by trying to change what they said. You need to focus on learning from your mistakes, and not on trying to defend yourself against people that are trying to help you.

4. Get angry

It’s easy to get angry when you’re getting feedback, especially if it’s negative, but you should never let that anger get the best of you. You have to learn to control your emotions, because if you can’t do that, then your business is going to suffer, and your customers are going to be the ones that suffer the most. When someone is giving you feedback about your business, they’re doing it because they care about you, and they want to see you succeed. They’re not trying to hurt you, they just want you to succeed, so if you let your emotions get in the way of that, you’ll be the one that will suffer. You’ve got to learn how to deal with negative feedback in a way that doesn’t hurt your business or your customers.


In this chapter, we talked about what negative feedback is, and why it’s so important. We also talked about how you should deal with it, so that you can make the most out of it. We talked about some of the things you should and shouldn’t be doing when you receive feedback, and we gave you some tips on how to avoid making the mistakes that we’ve talked about in this chapter. We hope that this chapter has helped you understand the importance of getting feedback from your customers, and has given you some ideas about how to go about getting it. If you have any questions or comments, feel free to leave them in the comments section at the bottom of this page, or you can e-mail me.

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